Last Updates – September, 2025
At Cozy Inks, every product is made with love, care, and attention to detail. We want you to feel confident when shopping with us, so please take a moment to review our policy below.
📦 Returns & Exchanges
- At this time, Cozy Inks does not accept returns or exchanges on any orders.
- Since our products are printed and embroidered especially for you once you place an order, all sales are considered final.
- We encourage you to double-check your size, design, and shipping details before completing your purchase.
- We also recommend you make a video while opening your parcel. If your order arrives damaged or incorrect, this proof will help us resolve the issue quickly.
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contactus@cozyinks.com, and we will do our best to resolve the issue.
- Refunds will be processed within 5-7 working days after checking the video mailed to us for damaged or incorrect items, otherwise we do not provide returns/exchanges once product is shipped.
đźšš Shipping & Delivery
- All domestic orders are processed and shipped within 5–10 business days (excluding weekends and holidays).
- All International orders are processed and shipped within 8-12 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Delivery times may vary depending on your location and external courier delays (weather, customs, etc.).
- Cozy Inks is not responsible for delays caused by third-party carriers or incorrect addresses provided at checkout.
❌ Cancellation Policy
- Orders can only be canceled within 12 hours of placing the order, as we begin processing immediately after confirmation.
- After 12 hours, cancellations will not be accepted since the product may already be in production.
- To request a cancellation within the allowed time frame, please email us at contactus@cozyinks.com with your order number.
- If your cancellation request is approved, your refund (if applicable) will be processed back to your original payment method within 7–10 business days.
- Cozy Inks reserves the right to cancel any order in cases of stock unavailability, technical errors, fraudulent activity, or other unforeseen circumstances. Customers will be notified in such cases, and a full refund will be issued.
đź“© Need Help?
For any concerns regarding your order, please reach out to us at:
📧 contactus@cozyinks.com